SHIPPING & RETURNS

 

SHIPPING

In the shopping cart, or on the checkout page you can select from the available shipping options.

Pricing is based on current, live rates from our warehouse in NC to your shipping address.

Delivery times listed below are estimates of transit times AFTER your order has shipped.   Actual times can vary, but generally fall within these estimates.

USA Delivery

Free Standard Shipping (USA 48 States Only)
Delivery in 2-7 Days

USPS Priority Mail (US Only)
Delivery in 1-3 business days

USPS Priority Mail Express (US Only)
Delivery in 1-2 business days

International Delivery

USPS Priority Mail International
Delivery in 6-10 business days


RETURNS AND EXCHANGES

 

Returns

If you are not 100% satisfied with your purchase, you can return the product and get a full refund or exchange the product for another one, be it similar or not.

You must notify us within 10 days from the date your package is delivered to you.

Returns must be received unworn, unwashed, undried (dryer) and in brand new condition with all tags attached, and inside the original packaging.   Any items that have obviously been worn, returned with makeup, deodorant, perfume, or other similar stains or odors will be shipped back to you and are subject to additional shipping costs.

Items that smell of smoke, are covered in pet or human hair or have the size/tag cut or torn out are not return able under any circumstance and will be shipped back to you.

Shipping costs are not refundable, and you are responsible for return shipping cost (except in cases of product defect or an error on our part)

Returns Process

Send an email to service@cryptoknits.com with your order number, and information regarding the items you wish to return and the reason(s).

We will respond with an RMA number.  Please put your RMA number on the outside of the box.

Items should be folded and packaged securely and safely. Any damage incurred during return shipment may be refused.

Ship the item(s) back to us using the shipping method of your choice to:

CryptoKnits
ATTN: RETURNS
PO Box 176
Whitsett, NC 27377

NOTE: Returns that are refused will be charged the original shipping

Please allow 7-10 business days to process your return/refund/exchange